How using the right tool for the job halves Meddyg Care’s payroll admin timeEstablished in 2014, Meddyg Care now has three locations and 125 staff dedicated to that mission. By finding the right people for the job who can combine compassion and care, Meddyg Care delivers person-centred care for its residents. But behind the tailored care and resident experience is a myriad of admin tasks and accreditation that can be cumbersome and time-consuming. Starting its digital journey a few years ago, Meddyg has moved from a rota posted on the wall to a smart solution that gives management and staff the right information at the right time.By getting the right tool for the job, Meddyg Care Managing Director Kevin Edwards says payroll admin time has now halved. Let’s hear how they did it.

25 years ago, Graham Care could only house 40 residents, but over the decades business has grown rapidly and is moving away from converted buildings to a care suite concept with new purpose-built homes. This will give the residents larger units and get nursing care within their homes while staying close to  friends and family.It’s safe to say that Will knows the business inside and out. He even lived in one of the care homes for two months to understand the experience on the ground. He believes that the key to success is to be found in digitisation.Will has introduced a lot of systems over the years and Planday has been the kind that has helped his business run smoother and didn’t cause any complaints from employees.

“There are around 350 staff in the homes. And then between 6-8 people in head office. We work in close proximity between the homes and we share processes and procedures, so everything is running on a similar way in each home,” Julie says.  “I am currently in the process of setting up the department budget and revenue side of things and will shortly be working with each of the homes to implement Planday as a reporting and budgeting tool.”  Julie says Planday has helped the organisation standardise performance and helps protect against disruption if one location’s administrator is unable to work.  “The initial idea of using Planday was that we get something that would help head office get oversight and introduce more performance monitoring and measuring performance between the homes,” Julie says.  In an industry where professional standards and care requirements are a big part of accreditation, having a single system to manage reporting and performance in a uniform way makes a big difference.   “Using a uniform system like Planday makes the company less vulnerable then, because there is only one administrator per home. So if suddenly that one person became ill then using Planday we are all using the same system and we all know how it works, so it is easier then for someone to just jump in and pick up from where they have left off.”