Bespoke Hotels case study
hours
Meet the team
- Who: Thomas Greenall
- Role: CEO
- Business: Bespoke Hotels
- Where: United Kingdon
That serves up
- Managing the bottom line
- Happier employees
- Better staff communication and engagement
Who is Bespoke Hotels?
Bespoke is a growing group of hotels based all around the UK. The group prides itself on delivering great service, a flair for hospitality and unbeatable customer service, each property is tailored throughout to enhance its essential character and to meet the needs of its discerning guests.
The challenge
Managing rotas and timesheets in a changing industry
Managing around 50 hotels of varying shapes and sizes UK-wide, keeping an eye on the bottom line is crucial. And with around 5,000 employees, Excel or pen and paper just wasn't cutting it.
“A lot of the big hospitality solutions were not meeting our needs – they were too clunky or not user-friendly enough. Planday was recommended to us by an industry colleague in London, a restaurant called Randall & Aubin, so I thought ‘why not give it a go?”
Planday's time and tracking feature was absolutely essential to the decision. For Bespoke's Victory House location, they were after a time and attendance tool due to the size of the operation – the hotel part alone consists of 86 bedrooms that need looking after.
Implementing Planday there has gone so well, that Bespoke scaled the system out to other locations.
“What I really appreciate is the Punch Clock, which we have set up using the geolocation feature. The staff can simply clock in and out with their smartphone, making life easier for everyone.”
Another challenge was payroll visibility and cost control.
At Bespke's White Horse location, they use Planday to solve a very real business problem for all hospitality businesses — payroll costs. As anyone in the sector knows, payroll is always the highest cost which need to be monitored closely to for profitability.
Having lots of casual staff, requires a balance between a good work environment while controlling the cost of labour.
Another challenge the business has answered with Planday is that of rising costs and expense inflation, of which rising payroll costs is a significant portion. Training and retention has been key to efficiency and staff engagement.
The solution
"We look to Planday to help us cut down on admin time and cost through automation."
We simply want to empower people to become better at their job, while also becoming more efficient. Finding good staff is increasingly difficult, so we want to give them as high quality training as possible to motivate them to be efficient and stay with us long term.
The result
Bespoke's HR manager has gone from spending about 5 hours a week creating rotas to making them in Planday with just a few clicks.
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